Refund policy
Refund Policy
Last updated: October 20, 2025
At Tasoxs™, we want you to feel confident when shopping with us. If you are not fully satisfied with your order, please review our return and refund policy below.
60-Day Satisfaction Guarantee
We offer a 60-day satisfaction guarantee from the date you receive your order.
If you are not happy with your purchase, please contact us within 60 days of receiving your item so we can review your request and help make it right.
To start a return or refund request, contact us at:
info@tasoxs.com
Please include your order number, the email address used at checkout, and a brief explanation of your request.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, with all original accessories, and in its original packaging.
You will also need the receipt or proof of purchase.
Items sent back to us without first contacting us and receiving return instructions will not be accepted.
Return Address
Please contact us before sending any item back. If your return is approved, we will provide the correct return address and instructions by email.
Do not send your item back to the address on the package unless instructed by our support team.
Damages and Issues
Please inspect your order when it arrives.
If your item is defective, damaged, missing parts, or if you received the wrong item, contact us as soon as possible at:
info@tasoxs.com
Please include your order number and clear photos or videos showing the issue so we can evaluate the situation and make it right.
Non-Returnable Items
For hygiene and safety reasons, we may not be able to accept returns on used personal care, skincare, or beauty products unless the item is defective, damaged, or incorrect.
We also cannot accept returns for:
Gift cards
Final sale items
Products returned without approval
Items damaged due to misuse, improper handling, or normal wear and tear
If you have questions about whether your item is eligible for return, please contact us before sending it back.
Bundles and Separate Packages
If your order includes a bundle, the items may arrive in separate packages with separate tracking numbers.
If only one item from your bundle has arrived, please allow additional time for the remaining item to be delivered. You can contact us if you need help checking the status of your shipment.
If you request a return or refund for a bundle, we may ask you to return all items included in the bundle unless otherwise approved by our support team.
Exchanges
The fastest way to receive a different item is to place a new order after your return has been approved.
If you need help with an exchange, contact us at:
info@tasoxs.com
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To be eligible, your item must be in the same condition that you received it, unused, with all original accessories, and in its original packaging.
You will also need the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
info@tasoxs.com
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to cancel it.
Contact Us
For any return, refund, exchange, or order issue, contact us at:
info@tasoxs.com
Tasoxs™
Lviv Oblast, Radekhiv, 80200, Ukraine